Frequently Asked Questions
How do I pay open fines for my child?
Click the "Your Family" button and select a student from your list. On the right side of the page, click on "View Open Fines". Select the fines you would like to pay, and then click on "Pay Selected Fines" button. The fines you have chosen will be added to your shopping cart.
How do I find the activities for which my child is eligible?
Click the "Your Family" button and select a student from your list. On the right side of the page, click on "View Athletics & Activities". You will be taken to a list of activities for which your student is eligible. If your student is missing any required forms, print them by selecting "View Requirements". Return completed forms to your school.
How can I change my username, password, or contact information?
Click "Your Account" at the very top of every page. Edit any information on the form and select the "Update Account Information" button.
How can I print fine/fees and purchase ledgers for my student?
Click the "Your Family" button and select a student from your list. On the right side of the page, select "View receipt ledger" or "View fine/fee ledger". This will open a pop-up window listing all fines or all receipts for the selected student. Select "Print This Report".
How can I purchase items?
Click the "Your Family" button and select a student from your list. On the right side of the page, select "Products available to Your Student". This will take you to a page displaying only products available to the selected student.
Why was my credit or debit card declined?
If your card has been declined, please ensure that:
- The card is either a Visa or Mastercard card.
Note: bank cards and check guarantee cards are not accepted.
- The card has an expiration date of the current month or later.
- The card number has been entered correctly (no dashes or spaces)
- The address associated with the card matches the address entered into the form
- The CSV code (3-digit security code on the back of your card) is entered correctly.